We promise to protect your privacy. We collect your data through this website to help us provide more tailored products and services to you, ensuring a personalized and enjoyable shopping experience at mokomoko.hk. Please continue reading the following privacy and personal data handling information.
We are committed to protecting your privacy. We aim to fully comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) of the Hong Kong Special Administrative Region and, where feasible, provide more protection than required by the ordinance. To achieve this, we will ensure that our employees adhere to the strictest security and confidentiality standards.
What information do we collect? How do we use this information?
We collect and store personal data including the following categories:
(1) Name;
(2) Contact information including phone number, address, email, etc.;
(3) Results, records, and cumulative records of browsing and interactive content;
(4) Inquiries, suggestions, or opinions;
(5) Data on computer operating systems and online service providers;
We collect your personal data from various sources and use it for the following purposes:
Sending information related to our products and services, activities, competitions, promotions, and projects;
Market promotion related to our company, our suppliers, business partners, and other selected merchants;
Market promotion in cooperation with other partners;
To customize and enhance your shopping experience on this website and provide personalized market promotion information, we will tailor the advertising and content of the webpage;
To fulfill your requests for our products and services, order processing, and payment settlement;
Responding to your inquiries;
Providing registration, preferential and reward offers;
Collecting statistical data, conducting analysis, and providing anonymous reports to internal and external customers;
Conducting surveys related to customers, products, or services;
Evaluating and further improving product and service quality; or
Achieving any purpose directly related to the above.
The provision of personal data is entirely voluntary.
「cookie」
We use "cookies" (small data files sent to your computer browser by a website server and stored in your computer's hardware) to make shopping on mokomoko.hk more convenient. When you visit mokomoko.hk again, our cookies can recognize your identity, making our service more personalized. Based on your personal information, we will provide products and services that better suit your needs.
Most browsers automatically accept cookies. You can also choose not to accept cookies in the "preferences" or "options" on your computer. If you choose not to accept cookies, you will not be able to shop on mokomoko.hk, but you can still browse some of our website pages.
Member Information:
Members of mokomoko.hk can enjoy many benefits, including member communication, special offers, and convenient shopping. We will gradually add more member benefits in the future, including more personalized services, free product trials, and other discounts. If you want to become a member of mokomoko.hk, please provide your name, email address, and postal address. We also need you to fill out a personal survey questionnaire so that we can provide you with better service.
Shopping Information:
When you place an order on mokomoko.hk, we need you to provide other information such as credit card information and delivery address, which enables us to process your shopping and notify you of the status of your order.
Contests and Promotions:
We will occasionally hold contests or promotional events that require you to provide information such as your name, email address, postal address, phone number, and shopping preferences, so that we can notify you of the outcome of the contest and improve future contests and promotions.
Member Communication and Email Promotions:
We will notify members of the latest information and special promotions via email. If you do not wish to receive such communications, you can unsubscribe at any time from your account.
Others:
When you click on links to other websites and advertisements, you will be directed to third-party websites or mokomoko.hk's affiliated company websites, and you will be protected by the privacy policies of those websites. We are not responsible for any actions outside the scope of this website.
Data Protection:
mokomoko.hk is committed to protecting your personal information. We use advanced encryption technology and secure servers to protect your personal information (including your name, email address, postal address, phone number, credit card information, and purchase history). When you transmit your order information, our Secure Socket Layer (SSL) can prevent third parties from seeing your data. In addition, we do not allow unauthorized access to customer data. When you register an account, we may contact you to verify that the information provided by the user is accurate.
Reading and Updating Data
You can inquire whether we have saved your personal data. If we have saved your personal data, you can request to review, update, correct, or obtain a copy of your personal data that we have saved by emailing us at mokomoko.hkpet@gmail.com. Before approving any request to review or update your personal data, we will take reasonable steps to verify your identity.
We will respond to your request within 40 days, in accordance with the Personal Data (Privacy) Ordinance.
We may charge a reasonable fee for administrative expenses related to your inquiry. We will not retain your personal data for longer than necessary.
Data Sharing
All personal data you provide to us will be kept confidential and protected. However, we may provide such data to the following for the purposes of this privacy policy:
Our affiliates, related companies, and other relevant companies;
Our suppliers and business partners;
Those who assist us in enforcing this privacy policy;
Those who cooperate with us in participating in this marketing program;
Any agents, contractors, or service providers who provide us with administrative, order processing, payment settlement, credit reference, debt collection, or other services necessary for our operations;
Any persons or companies bound by confidentiality agreements with us; and
We believe in good faith that we have a duty to disclose such data to that person under applicable laws.
Mokomoko.hk will summarize and analyze customer data, sales information, browsing behavior, and data from related websites to provide reliable partners, but such data will not show information that can distinguish personal identity.
Currently, except as mentioned above, we will not sell, trade, disclose, or rent your personal data to third parties. In this case, we will not sell or disclose your personal data without your consent.
Related to Meta Platform
Types of Data Processed: We collect and process basic user information (such as name, email address), usage data (such as in-app activities), and other information relevant to the services provided.
Methods of Data Processing: We collect, store, and process user data securely and only use this data with user consent or as required by law.
Purpose of Data Processing: The data is collected and processed to improve our services, provide personalized experiences, resolve technical issues, and fulfill legal obligations.
Requesting Data Deletion: Users can request data deletion by following these steps:
Send an email to mokomoko.hkpet@gmail.com, with the subject line “Data Deletion Request”.
In the email, users should provide their registered email address and relevant identification information to verify the request.
Upon receiving the request, we will process and confirm the data deletion within a reasonable timeframe.
The updated privacy policy has been published on our website and is available for users to view at any time.
Your Consent
By using our website, you agree to our privacy policy, which includes the collection and use of your personal data as stated above. If there are any changes to the privacy policy, we will post them on this page to inform you as soon as possible about how we collect, use, and disclose your data.
Network Security
Online payment services are provided by Shopline payment, PAYME(HSBC), and Octopus.
Protecting your financial and personal data security is one of our most important tasks. That's why we automatically encrypt confidential data transmitted between your computer and our server.
(A). Your computer:
When you register or log in to our website, we will verify whether your web browser is running Secure Sockets Layer (SSL) 3.0 or above.
(B). During transmission:
Data is protected by SSL encryption with a 256-bit key (currently the highest level available).
(C). PayPal Server:
Your personal information is stored on our server, and both the server itself and electronic data are closely protected. In order to further protect your credit card and bank account, we do not directly connect the firewall-protected server to the Internet.
Other inquiries:
If you have any questions related to the privacy policy mentioned above, please contact our customer service manager at mokomoko.hkpet@gmail.com.
